Welcome to Elly's Emporium

Condition of Goods

Please remember that many of these items are 60+ years old. Over the years some deterioration occurs such as:

• Yellowing and cracking in cellophane parts of packaging

• Brown “age spots” on paper, cardboard and fabric

• Shelf wear” (creasing and rubbing on paper parts of packaging)

• Glue and sticky tape no longer sticky, but leave a brown residue

• “Pleather” / faux leather fabric deteriorates and shreds

• Some lamé fabric (silver, gold surface) and flocking/suede finishes become thin or disappear, leaving the white base fabric

• Elastic loses its stretchiness and may discolour

• Rubber bands in hair deteriorate and may leave discolouration or residue in hair

• Plasticiser leaches out of plastic leaving stickiness /a white residue, both of which can be cleaned off

• Plastic deteriorates leaving discoloured spots such as pale spots on tan legs and green spots on black legs – these generally cannot be removed

• Plastic parts of the doll fade / yellow / become translucent

• Some clothing stains the doll’s body

• Jewellery (earrings, necklaces) can cause discolouration on ears, neck

• Batteries may likely no longer work or may have leaked

• The reaction between hard and soft plastic at joints may result in arms and legs falling off, even inside boxes without having been touched

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We have have tried to show any major damage in photographs which are the main part of the descriptions. We cannot know the condition of an NRFB item apart from what is visible and will not accept returns for NRFB items. If you have any concerns or questions about condition, please ask.

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The photographs form part of the description.

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Stands are not included in the price for loose dolls and please note that some loose dolls may be naked. And some outfits do not include dolls.​ 

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Returns Policy 

You may return any items other than NRFB (Never Removed From Box) items if the item is not substantially as described.

Please advise you are returning it within 2 days of receipt.

The buyer is responsible for return postage costs.

The item must be returned in its original or comparable packaging.

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

You should expect to receive your refund within four weeks of sending your package, however, in many cases you will receive a refund more quickly. Currently there are lengthy delays in delivery of items.

 

​Shipping Policy

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We offer combined flat rate shipping.

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We only use Australia Post. Items are shipped out once or twice a week. Pick up in Newport (North Of Brisbane) by the purchaser may be arranged.

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We send via Parcel Post (Australia Post) anywhere in Australia which includes tracking, and up to $100 insurance. If you'd prefer to use Express Post, Registered Post, or purchase extra insurance please let us know and we will advise you of the additional cost.

Note .... currently there are delays with deliveries even when sent using Express post.

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To give you an approximate idea of packing and shipping cost for one item:

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Within Australia

-     A PPS padded envelope (Parcel Post) 280x170mm (Ideal for accessories inc shoes, handbags etc) - $10.30 (including tracking and $100 insurance) - weight up to 500 grams

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-  A PPS padded envelope (Parcel Post) Large $12.00 (including tracking and $100 insurance) - weight up to TBA

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-     A small (Parcel Post) box 220x160x70mm (Ideal for small incidentals) -  $10.65 (including  tracking and $100 insurance) - no weight limitations

-     A medium (Parcel Post) box 310x225x110mm (Ideal for loose dolls, outfits etc) $14.40 (including  tracking and $100 insurance) - weight up to 500 grams 

-    A large (Parcel Post) box 390x280x140mm - $17.80 (including  tracking and $100 insurance) - no weight limitations

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-    An extra large (Parcel Post) box 410x277x168mm - $21.50 (including  tracking and $100 insurance) - no weight limitations

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Anything larger please let us know and we will advise additional costs

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Outside Australia

Pricing for postage to overseas countries (outside Australia) upon request.

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Please remember that these charges are for Parcel Post only If you'd prefer to use Express Post, Registered Post, or purchase extra insurance please let us know and we will obtain a separate price for you.

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We prefer to use boxes rather than satchels to give you a better chance of receiving the goods undamaged.

    

Insurance is included up to $100 per box but if you want more it is $2.50 per $100 cover required.

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Auspost Compensation

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation

https://auspost.com.au/sending/send-within-australia/optional-extras-domestic

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Payment Policy 

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​We accept bank deposit and Paypal as payment methods. 

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On occasions, an item may show as available for sale but it is pending finalisation of shipping costs. If this happens you will receive an email to let you know and give you the option of changing your order. We apologise if this occurs.

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​Abbreviations

NRFB      Never Removed from Box

NRFP      Never removed from Pack

MOC       Mint on Card

MIB         Mint in Box – has been opened and removed then replaced

Exc/NM  Excellent/Near Mint

VGC        Very good condition

GC          Good condition

TLC        Needs Tender Loving Care – some damage/stains

AA          African American (black skin tone)

LE          Limited Edition

HTF       Hard To Find

OOAK    One Of A Kind – outfit and/or doll modifications by artist

BFMC    Barbie Fashion Model Collection (Silkstones)

FR          Fashion Royalty

Non-US issue   Dolls/ outfits which were produced for markets outside the US, mainly Europe and Australasia.